FREIGHT DAMAGE All damages must be noted on the freight bill at the time of delivery and reported to customer service within 24 hours of receipt of shipment. An exception number must be obtained from the driver and CLEARLY noted on the freight bill and the bill of lading. Any claims for damages and shortages must be marked clearly on the bill of lading and signed by the driver. If concealed damage is suspected it must be noted on the freight bill and signed by the driver and customer service must be notified within 24 hours of receipt of shipment. A credit memo will be issued to your account only after the freight company approves the claim. No claim for freight damage or shortage will be honored unless notations have been properly made on carriers freight bill at the time the damaged or short shipment is received. The carrier assumes all liability for damages and shortages. The customer is responsible for immediately filing a claim with the carrier. All collect shipments customer is responsible for freight claim. Please see following page titled Packing Slip Stuffer - Lost / Damaged Information for best practice directives. Customer Service will gladly help in answering any questions if assistance is needed please call 800-654-4577.